Privacy Policy


Your privacy is of the utmost importance to Carefer and we are committed to protecting the privacy of your information. Carefer‘s privacy policy describes how we collect, use, store, share and protect your personal data. This privacy policy applies to all personal data collected during any written, electronic or oral communications, in addition to any information that is collected online, which includes the Carefer apps and websites

Please read Carefer‘s terms and conditions carefully before using our services. This privacy policy is part of the terms and conditions set forth in Carefer‘s terms and conditions – contained on the website and app-.

By creating a Carefer account, or by accessing, visiting, or using the service, you expressly agree to all of the Carefer terms and conditions and data practices described in this Privacy Policy, if you do not feel comfortable with any part of this Privacy Policy or our Terms of Service Please stop accessing or using the service immediately.

If you download or access the Service through another service or portal to the service such as Google play store, Apple Store, etc. you will have a separate additional account relationship with that Portal Service, and we have no control over the collection of such information by the Portal Service, Any such collection or use will be subject to the privacy policies of those services.

Use Of Information

Your information is collected to provide our services, including, but not limited to, processing your requests, assisting and responding to your inquiries, and improving our services.

We may use cookies, other tracking technologies, and others to collect certain types of usage information when you visit our Website or use our Services on the App.

Carefer Website and App have the right to inquire about traffic information (such as traffic accidents, etc.) of the service user with the relevant authorities and use such information to provide services of all kinds.

We may also collect analytics data, or use third-party analytics tools, to collect information sent by your browser, including the pages you visit, your use of third-party applications, and other information that helps us analyze and improve our services.

There are many contacts that help us collect your data, including but not limited to When establishing a relationship and benefiting from the service, exchanging information in writing, electronically or orally, interacting in social media and the Carefer website and app, browser style, surveys, etc.

Understanding of your needs as a customer and your eligibility for products and service

Third-party links

The Service may contain links to third-party websites and online services that are not owned or controlled by Carefer.

Carefer has no control over these links and assumes no responsibility for such websites and online services.

Sharing information with third parties

We will only allow access to your personal data to those who need access to perform their functions and duties, and to share with other parties who have a legitimate purpose to access it.

We may share the information we collect through third parties as follows:

Our Service providers. We may share your personal data with service providers who provide certain services to us or on our behalf, such as operating and supporting the Service or responding to your customer service requests. These service providers will only have access to the information necessary to perform these limited functions on our behalf and they are required to provide your information with at least the same level of protection and security as we use on the Service.

Business Transfers or Bankruptcy. If Carefer is in the process of a merger, acquisition, sale of assets, securities offering, bankruptcy, reorganization, dissolution, or other transaction, or if the ownership of all or most of our business changes significantly, Carefer may share or transfer your personal data to a third party or parties in connection with the applicable transaction.

Our Affiliates. We may share some or all of your personal data with our parent company, subsidiaries, affiliates, joint ventures, or other companies under common control with us for internal business purposes, and we will require such entities to comply with the terms of this Privacy Policy with respect to their use of your information.

Competent Administrative Authorities. To the extent permitted or required by law, we may share your personal data with competent administrative authorities, government agencies, or authorized third parties, in response to a verified request related to a criminal investigation, alleged illegal activity, or other activity that may expose us, you, or any other user of Carefer to legal liability, to protect our rights or property, or during emergencies when safety is at risk.

Use of Service:

You may access and use the Service as made available to you subject to compliance with this Agreement and the terms and conditions of this platform.

All information, content, or any of the data that the user accesses or obtains through Carefer services is confidential and private and shall not be used for any other purpose except for the application’s uses only. Use of the application and the service shall be exclusively for the purposes of the user and may not be sold to any other party.

Retention of Rights

Any right not expressly granted to you under this Agreement shall be retained by Carefer or its applicable rights holders, which means that use of the Service, for example, does not give you ownership of any intellectual property right in the content you access (including any trademark used or displayed in the service).

Applicability of the Privacy Policy

This Privacy Policy applies to all services offered by Carefer, its affiliates, and services offered on third-party websites (such as advertising services).


We use third-party advertising companies to serve ads. When you visit our site, these companies may use information, using artificial intelligence, about your visits to this and other sites in order to provide advertisements about goods and services of interest to you.


We use a number of technical, physical, and organizational measures designed to protect information from unauthorized access, destruction, or alteration while it is under our control. However, no method of transmission or storage of information can be 100% secure and we cannot guarantee the security of your personal data.

Carefer takes great care to implement, enforce and maintain the security of its services and personal data provided to us by our users, we take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, used/altered/destroyed or accessed in an unauthorized manner for all the time you use our services.

In the event of a security breach, Carefer will immediately take remedial measures to restore the security of Personal Data and reduce unauthorized access or irregular transmission of Personal Data.

Changing this Agreement

We may change this Agreement to reflect, for example, changes to the Service or how we conduct business, such as when we add or remove new products or features, when a change is required for legal, regulatory, or security reasons, or where we require to prevent misuse or damage.

If we make a material change to this Agreement, we will give you three (3) days prior notice to give you an opportunity to review the changes, except for: Cases where we are launching a new product or feature or urgent cases to prevent ongoing abuse or respond to legal requirements. If you do not agree to the new terms, you shall remove all the content you have uploaded and stop using the Service.

Collection of Multiple Images:

The Carefer app may collect multiple images for the purpose of enhancing user experience and providing valuable features. These images may include photographs taken of the car from various angles, including shots of the floors and safety features while the car is in a maintenance center. This information is collected to enable specific functionalities within the app and improve the overall service provided to our users.

Customization of Dialogue:

We may further customize dialogues within the app to enable the collection of car-related features. This customization allows us to tailor the user experience and ensure that users have access to relevant features and information based on their preferences and needs.

Collection and Use of Location Information:

The Carefer app may collect and use your device’s location information to provide location-based services, including finding the nearest orders to your workshop. This may involve accessing the precise or approximate location of your device through GPS, Wi-Fi, or cellular network information.

Purpose of Location Data Collection:

The primary purpose of collecting location information is to facilitate the process of finding and fulfilling orders that are closest to your workshop. By accessing your location, we can provide you with relevant information about nearby orders and optimize the delivery process for efficiency and convenience.

User Consent:

By using the Carefer app, you consent to the collection and use of your location information for the purpose of finding nearest orders to your workshop, as described in this privacy policy. You may choose to disable location services on your device or deny the app access to your location, but this may limit certain features and functionalities related to order fulfillment.

Sharing of Location Information:

We may share your location information with third-party service providers or partners involved in the delivery process, such as delivery drivers or logistics companies, to facilitate the fulfillment of orders. However, we will not share your precise location with third parties without your explicit consent, unless required by law.

Data Retention:

Location information may be retained for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. We will take appropriate measures to protect the security and confidentiality of your location data in accordance with applicable laws and regulations.


If you have any questions about this Privacy Policy or our use of personal data we collect from you in connection with the Service, or for updating personal data we have about you, you can contact us at unified number 920008629, or through email at [email protected] Or via WhatsApp at +966599666521 Carefer Customer Service.

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